Last updated: 2 April 2025

At Canberrion.com, we’re committed to protecting your personal information. This policy outlines how we collect, use, store and disclose personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Canberrion Pty Ltd
📍 Address: [Insert registered Australian business address]
📧 Email: [email protected]

We are the data controller responsible for any personal information collected through this website.

2. What personal information we collect

We may collect the following types of information:

a) Automatically via your use of the website:

• IP address
  
• Device and browser information
  
• Operating system
  
• Pages viewed, time spent on site
  
• Referral source (e.g. Google or Facebook)
  
• Cookies and tracking data (e.g. Google Analytics)
  

b) Provided directly by you:

• Name
  
• Email address
  
• Phone number (optional)
  
• Any information submitted via forms, emails or comments
  

We do not collect sensitive information without your explicit consent.

3. Why we collect your information

We collect, hold and use your personal information to:

• Respond to enquiries
  
• Provide requested services or information
  
• Send updates or promotional content (only with your consent)
  
• Improve website usability and user experience
  
• Fulfil legal, accounting or tax obligations
  

4. How we collect your information

Your information is collected:

• Directly from you (e.g. contact forms, emails)
  
• Automatically when you browse our website
  
• Through trusted third-party services (e.g. email platforms or analytics tools)
  

5. Disclosure of personal information

We may disclose your information to third-party service providers that help us operate our website and business, such as:

• Hosting and cloud storage (based in Australia or overseas)
  
• Email platforms (e.g. Mailchimp, Brevo)
  
• Google (Analytics, Ads, reCAPTCHA)
  
• Legal and IT consultants
  

Where information is stored outside Australia, we take reasonable steps to ensure it is protected in line with APP 8 – Cross-border disclosure of personal information.

We do not sell your personal data under any circumstances.

6. Your rights under the Privacy Act

You have the right to:

• Request access to your personal information
  
• Request correction of your information
  
• Withdraw consent to direct marketing
  
• Make a privacy complaint if you believe we’ve mishandled your data
  

📧 Contact us at [email protected] – we aim to respond within 10 business days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
🔗 https://www.oaic.gov.au

🍪 Cookie Policy

What are cookies?

Cookies are small data files stored on your device that help improve your experience. We use them to:

• Operate the website effectively
  
• Remember your preferences
  
• Analyse visitor behaviour
  
• Show personalised advertising (with your consent)
  

Types of cookies we use

a) Essential cookies

Required for core site functionality like navigation and security.

b) Analytics cookies

e.g. Google Analytics – helps us understand how visitors use our site.

c) Functional cookies

Store preferences such as language or cookie settings.

d) Marketing cookies (only with consent)

Used to deliver targeted ads via platforms such as Google Ads or Facebook.

Managing your cookie preferences

You’ll see a cookie consent banner on your first visit, where you can:

• Accept all cookies
  
• Customise your preferences
  
• Decline non-essential cookies
  

You can also manage cookies through your browser settings:

• Chrome
  
• Firefox
  
• Safari
  

📬 Contact Us

For privacy-related questions, access requests or complaints:
📧 [email protected]
🌐 https://canberrion.com